Wednesday, 2 April 2008

Unios - accommodation catalogue?

If you are a visitor to Cesky Krumlov and wish to find accommodation, take my advice and use the town's tourist information centre in the Town Square and not the one run by Unios in the Castle. According to Unios website their “accommodation catalogue offers a wide range of lodging in Cesky Krumlov and surrounding. We know every offered capacity and can recommend it to you with pleasure”.

My husband was standing behind an American couple in Unios' Centre the other day and overheard the following conversation:

American man: We are looking for an inexpensive hotel room for one night.

Unios receptionist: How about one of the Castle Apartments? There's one available – only kc 1200, car parking is close by for a small fee.

Now the points to note here are: the Castle Apartments are not an inexpensive hotel (as requsted by the American), they are apartments and secondly, you guessed it, they are owned by Unios. Interestingly outside on the board in the Centre's foyer were a whole range of hotels and pensions, who presumably pay Unios to advertise at the Centre, but not one of these was suggested by the receptionist. There is clearly a conflict of interest going on here. But then tourism management in Cesky Krumlov is full of such conflicts of interest and no one seems to be doing much about it.

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